Join us on June 25, 2026, from 3:00 pm to 4:00 pm EST

NASCUS is pleased to present the next session in our complimentary member webinar series, featuring Steve Castagna from AKUVO.

Using Data and Automation to Strengthen Collections Oversight

Collections programs are facing rising delinquency, changing member behavior, high expectations for performance and efficiency, and the dual promise and pressure of AI, all at once. Regulators must assess not just outcomes, but how consistently and effectively programs operate and scale under pressure and credit unions need to feel confident in how to respond.

This session gives NASCUS members a practical view of how credit unions are using data and automation to improve oversight, strengthen controls, and scale operations through changing conditions. Grounded in real-world examples, we’ll explore how technology supports policy adherence, audit readiness, and more consistent decision-making.

What you’ll learn:

• How collection practices are changing to better accommodate fluctuating delinquency
• Where automation improves consistency, control, and scalability
• What examiners should expect around documentation and policy alignment
• How data-driven prioritization helps teams manage volume and respond to changing conditions
• How data and benchmarking inform performance and oversight
• How institutions are establishing controls to adopt AI responsibly

Attendance is free as a NASCUS member benefit. Please fill out the form below to participate.
This webinar will be recorded. A virtual meeting link will be sent out ahead of the webinar.

Guest Speaker

Steve Castagna, AKUVO
Steve serves as Chief Growth Officer at AKUVO, where he applies his deep expertise to guide strategic revenue initiatives, expand partnerships, and foster organizational growth. Known for his hands-on leadership style, Steve focuses on building collaborative, high-performing teams, and creating a culture rooted in respect, loyalty, and shared success. At AKUVO, he is committed to driving innovation and delivering strategies that help financial institutions adapt, grow, and thrive in an evolving market.

Steve is a seasoned executive with more than 20 years of experience in financial services technology and leadership. He began his career at Akcelerant Software in the early 2000s, where he helped shape innovative solutions for the industry, and later spent five years at Temenos, a global banking software leader, overseeing Services for North America driving operational excellence.