NCUA Risk Alert: Heightened Risk of Social Engineering and Phishing Attacks

NCUA Risk Alert: 22-RISK-01 Heightened Risk of Social Engineering and Phishing Attack

March 2022

The on-going conflict in Ukraine has raised concerns about potential cyberattacks in the U.S., including those against the financial services sector. All credit unions and vendors, regardless of size, are potential targets for cyberattacks, like social engineering and phishing attacks, and must remain vigilant. Credit unions should report any cyber incidents to the NCUA, your local FBI field office or the Internet Crime Complaint Center, and the Cybersecurity and Infrastructure Security Agency (CISA).

Phishing is a technique that uses email or malicious websites to solicit personal information or to get victims to download malicious software by posing as a trustworthy entity. Another variant of phishing, known as smishing, uses SMS or other text messaging applications to get victims to click on malicious links to achieve similar goals to email phishing. NCUA’s Risk Alert outlines common indicators to watch out for along with tips to avoid being a victim of phishing.

The NCUA encourages credit unions to review CISA’s Shields-Up website, which provides information about cybersecurity threats, including several resources and mitigation strategies. The NCUA recently created the Automated Cybersecurity Evaluation Toolbox or ACET, a free tool for federally insured credit unions to use when evaluating their levels of cybersecurity preparedness. The ACET is a downloadable, standalone app developed to be a holistic cybersecurity resource for credit unions.

Additional cybersecurity resources are also available at www.ncua.gov/cybersecurity.

CFPB-2022-0002: Notice and Request for Comment Regarding CFPB’s Inquiry into Buy-Now-Pay-Later (BNPL) Providers

In December 2021, the Consumer Financial Protection Bureau (CFPB) opened market monitoring orders, inquiring into Buy-Now-Pay-Later (BNPL) products in the United States to gain information about the size, scope and business practices of the BNPL market.  The information will help the Bureau better understand how consumers interact with BNPL providers and how BNPL business models impact the broader e-commerce and consumer credit marketplaces.

Comments are due on March 25, 2022.  The notice and request for comments can be found here.

Summary

The Bureau’s market monitoring orders required five providers of BNPL products in the US to provide information about their size, scope, and business practices.  The Bureau listed six areas of specific interest:

• Business model and transaction metrics
• Loan performance metrics
• Consumer protections
• User contacts and demographics
• Data harvesting
• Data monetization

The Bureau invites all interested parties to submit comments to inform the agency’s inquiry.  In addition, the Bureau encourages comments re: particular aspects of BNPL products such as:

• The consumer experience with BNPL products
• The benefits/risks from BNPL products to consumers
• The merchant experience with BNPL products
• Regulator/Attorneys General perspectives on BNPL products
• Ways the BNPL market can be improved

Letter to Credit Unions 22-CU-02 NCUA’s 2022 Supervisory Priorities
January 2022

NCUA’s Letter to Credit Unions (LTCU) 22-CU-02 identifies the agency’s supervisory priorities for 2022, which include:

Credit Risk Management

NCUA examiners will continue to review credit unions’ credit risk-management and mitigation efforts with the expectation that credit unions’ risk management practices will be commensurate with the level of complexity and nature of their lending activities. An area of emphasis for NCUA will be credit unions’ controls, reporting, and tracking of programs to help distressed borrowers.

For more information, see the Joint Statement on Additional Loan Accommodations Related to COVID-19, NCUA Letter to Credit Unions, 20-CU-13, Working with Borrowers Affected by the COVID- 19 Pandemic; and The Lending Programs section on the NCUA’s FAQs.

Information Security (Cybersecurity)

NCUA will continue to develop and pilot information security examination procedures tailored to credit unions of various sizes and complexity. NCUA’s goal is to have these procedures finalized this year. In 2021, NCUA released the ACET application, allowing credit unions of all sizes to conduct voluntary maturity assessments that align with the FFIEC cyber assessment tool (the CAT). More information on cybersecurity is available on NCUA’s Cybersecurity Resources webpage.

Payment Systems

Citing the growing complexity Payment products, services, and operations is a growing area of complexity and risk for credit unions and consumers. As the retail payments landscape increasingly shifts and grows to meet consumer demand for easier and faster electronic access to and settlement of funds, the corresponding risk to credit unions and their members also increases. Today’s environment of easy and fast electronic processing of transactions relies on technology, the applications and their controls, and the underlying security of the platforms facilitating the transactions. The changes in payment systems increase the risk of fraud, illicit use, and breaches of data security. The NCUA will include an increased focus in this area.

Bank Secrecy Act Compliance and Anti-Money Laundering/Countering the Financing of Terrorism

BSA/AML/CFT reviews are included in every NCUA exam scoping. As a result of the Anti-Money Laundering Act of 2020 (AML Act) and the Corporate Transparency Act (CTA), there will be several new requirements for credit unions to update their risk-based BSA/AML/CFT policies, procedures, and processes throughout 2022.

Capital Adequacy and Risk-Based Capital Rule Implementation

NCUA examiners will continue to evaluate credit unions’ responses to the pandemic and credit unions pandemic relief efforts’ efforts on their capital position and financial stability. In addition, NCUA notes that complex credit unions ($500m+ assets as of most recent 5300 report) are now subject to the final risk-based capital rule.

NCUA examiners will review the accuracy of complex credit unions’ reporting for the new data elements required in the risk-based capital schedule of the March 31, 2022, Call Report.

Loan Loss Reserving

For loan loss reserving, credit unions are required to implement the Financial Accounting Standards Board’s Accounting Standards Update No. 2016-13, Topic 326 (CECL) by January 1, 2023. Credit unions that have yet to adopt CECL will follow FASB Accounting Standards Codification (ASC) Subtopic 450-20 (loss contingencies) and/or ASC 310-10 (loan impairment). NCUA examiners will discuss a credit union’s plans for implementation of CECL (if applicable).

While FCUs with less than $10 million in assets are not required to follow generally accepted accounting principles (GAAP) nor adopt CECL, they must have a reasonable reserve methodology that adequately covers known and probable loan losses.

FISCUs with less than $10m in assets follow state law with respect to GAAP compliance and subsequently CECL implementation.

When evaluating a credit union’s ALLL, NCUA examiners will review:

• The credit union’s ALLL policies and procedures;
• The credit union’s documentation of its ALLL reserving methodology, including modeling assumptions and qualitative factor adjustments;
• The credit union’s adherence to GAAP (if applicable); and
• The independent review of credit union reserving methodology and documentation practices by its internal committee (Supervisory or Audit Committee or like committee) or external auditor.

For more information, see Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus (Revised). CECL resources include:

• FASB’s Accounting Standards Update 2016-13, Topic 326, Financial Instruments—Credit Losses
• FASB Staff Q&A, Topic 326, No. 1: Whether the Weighted-Average Remaining Maturity Method Is an Acceptable Method to Estimate Expected Credit Losses, FASB Staff Q&A, Topic 326, No. 2: Developing an Estimate of Expected Credit Losses on Financial Assets, and FASB’s Frequently Asked Questions on the New Accounting Standard on Financial Instruments – Credit Losses
• NCUA Letter to Credit Unions 16-CU-13 – Frequently Asked Questions on the New Accounting Standard on Financial Instruments Credit Losses
• NCUA Letter to Credit Unions 17-CU-05 – Frequently Asked Questions on the New Accounting Standard on Financial Instruments Credit Losses

Consumer Financial Protection

For FCUs, NCUA will continue to examine for compliance with applicable consumer financial protection laws and regulations with a focus on:

• COVID-19 pandemic
• Fair lending
• Servicemembers Civil Relief Act
• Fair Credit Reporting Act
• Overdraft programs

Loan Participations

NCUA examiners will verify that credit unions have evaluated the risk in loan participation transactions and evaluate how that risk fits within the tolerance levels established by the credit union’s board. NCUA reminds credit unions:

• At a transactional level, each loan participation must have separate and distinct records for individual payments, including principal, interest, fees, escrows, and other information relating to individual loans.
• While remittances to the credit union may come in a single payment, credit unions must reconcile this information to the servicer’s records and follow prudent third-party due diligence practices when purchasing loan participations.

Fraud

Noting that the offsite posture of many credit unions throughout the pandemic has increased the potential for fraud, NCUA examiners will review credit union efforts to deter and detect fraud, including internal controls, separation of duties, and transaction testing.

LIBOR Transition

NCUA will be focusing on credit unions with significant LIBOR exposure or inadequate fallback language. NCUA’s Letter to Credit Unions, 21-CU-03, LIBOR Transition and Supervisory Letter, 21-01, Evaluating LIBOR Transition Plans, provide the supervisory framework NCUA examiners will continue to use to evaluate a credit union’s risk management processes and planning related to the end of LIBOR. Credit unions can continue using NCUA’s LIBOR Assessment Workbook for assistance and refer to the July 2020 and the October 2021 releases for additional guidance.

Interest Rate Risk

NCUA will be focusing on IRR and implementing the CAMELS system in 2022 (24 states already use CAMELS). To review NCUA’s Examiner’s Guide chapter on IRR, see here. NCUA will begin using the “S” rating for examinations starting on or after April 1, 2022. The evaluation of the “S” component reflects the credit union’s exposure to changes in its earnings and capital position arising from changes in market prices and interest rates. In evaluating the “L” component to determine the adequacy of a credit union’s liquidity profile, NCUA examiners will consider the current and prospective sources of liquidity compared to funding needs.

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Exam Program Updates:

NCUA also provided updates on several agency initiatives related to NCUA’s exam program:

NCUA Connect & MERIT

In 2021, the NCUA trained all NCUA and state regulator users on its new examination platform, the Modern Examination and Risk Identification Tool (MERIT) and associated systems. Additional information about these modernized tools can be found on the NCUA’s website.

Recording of Official Meetings

NCUA issued notice to FCUs that per its Examiner’s Guide, FCUs FCUs may record their exit meetings with NCUA examiner’s permission (which should generally be given).

CFPB 2022-0003: Request for Information Regarding Fees Imposed by Providers of Consumer Financial Products/Services

The Consumer Financial Protection Bureau (CFPB) is seeking comments from the public related to fees that are not subject to competitive processes that ensure fair pricing.  The submissions to this request for information will serve to assist the CFPB and policymakers in exercising its enforcement, supervision, regulatory and other authorities to create fairer, more transparent and competitive consumer financial markets.

Comments are due by March 31, 2022.  You can access the RFI here.

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Summary

The CFPB is concerned that “exploitative junk fees” charged by banks and non-bank financial institutions have become widespread, with the potential effect of shielding substantial portions of the true price of consumer financial products/services from competition.  The Bureau is seeking information from the how such fees have impacted their lives.  The Bureau is particularly interested in hearing from individuals (including older consumers, students, servicemembers, consumers of color and lower-income consumers), social services organizations, consumer rights and advocacy organizations, legal aid attorneys, academics/researchers, small businesses, financial institutions and state/local government officials.

The Bureau has posed specific questions below.  However, the Bureau is interested in receiving any comments related to fees in consumer finance.

• If you are a consumer, please tell us about your experiences with fees associated with your bank, credit union, prepaid or credit card account, mortgage, loan or payment transfers including:
  • Fees for things you believed were covered by the baseline price of a product/service
  • Unexpected fees for a product or service
  • Fees that seemed too high for the purported service
  • Fees where it was unclear why they were charged
• What types of fees for financial products/services obscure the true costs of the product/service by not being built into the upfront price?
• What fees exceed the cost to the entity that the fee purports to cover? For example, is the amount charged for NSF fees necessary to cover the cost of processing a returned check and associated losses to the depository institution?
• What companies or markets are obtaining significant revenue from backend fees, or consumer costs that are not incorporated into the sticker price?
• What obstacles, if any, are there to building fees into up-front prices consumers shop for? How might this vary based on the type of fee?
• What data and evidence exist with respect to how consumers consider back-end fees, both inside and outside of financial services?
• What data and evidence exist that suggest that consumer do, or do not, understand fee structures disclosed in fine print or boilerplate contracts?
• What data and evidence exist that suggest consumers do or do not make decisions based on fees, even if well disclosed and understood?
• What oversight and/or policy tools should the CFPB use to address the escalation of excessive fees or fees that shift revenue away from the front-end price?

LTCU: (22-CU-01): Submission for 2021 Voluntary Credit Union Diversity Self-Assessment Extended to January 31, 2022 
January 2022

NCUA’s LTCU was issued to extend the deadline for credit unions to submit the 2021 voluntary Credit Union Diversity Self-Assessment. Submissions for 2021 will now be accepted until January 31, 2022. After that date, the self-assessment portal will remain open, but submissions will become part of the 2022 data set.

This tool is designed to help credit unions evaluate and advance their diversity policies and practices. The voluntary self-assessment is not part of the examination process. Data collected via the assessment will not impact a credit union’s CAMELS rating or be used in the supervisory process.

The NCUA will use anonymized data from the self-assessment to report on progress and trends in credit union diversity-related activities. The agency will not publish any information identifying a particular credit union or individual without written approval.

LTCU: (21-CU-16) Relationships with Third Parties that Provide Services Related to Digital Assets

December 2021

NCUA’s LTCU was issued to provide clarity about the already existing authority of federally insured credit unions (FICUs) to establish relationships with third-party providers that offer digital asset services to the FICUs’ members, provided certain conditions are met. While the authority for federal credit unions (FCUs) to establish these relationships is described in the letter, the authority for federally insured, state-chartered credit unions (FISCUs) to establish these relationships will depend upon the laws and regulations of their states.

Authority

FCUs may continue to act as a finder to bring together their members and providers of third-party services, including services related to digital assets. Introducing members to third parties that may provide members with services related to digital assets is permissible as it: (1) is useful in carrying out an FCU’s business because it facilitates member services that allow an FCU to serve as their members’ primary financial institution; (2) is the logical outgrowth of an FCU’s business, including its role in serving as its members’ primary financial institution; and (3) involves risks similar in nature to those FCUs already assume in serving their members, including referring members to various third-party service providers of other non-deposit financial products and services.

Further Guidance and NCUA’s Examination of Federally Insured Credit Unions
FICUs must act in accordance with all applicable laws, including those designed to ensure safety and soundness; comply with consumer financial protection, investor protection, and anti-money laundering/terrorism finance laws; and protect cybersecurity. General guidelines include:

Due Diligence:  FICUs should take care to select an appropriate third-party service provider before entering into an arrangement that allows for the provision of digital asset services to the FICUs’ members.

Credit Union Policies, Procedures and Agreements:  The FICU’s written policies, procedures, and contracts should at least address the following:

• The features of the program
• A description of the responsibilities of the FICU and the third party
• Indemnification by the third party
• The roles of the FICU and the third party
• The location of non-deposit sales
• The use of disposition of FICU member information
• Termination of the contract
• Ongoing compliance with the requirements of all applicable law

Advertising and Conduct in Third-Party Arrangements:  When selling, advertising, or otherwise marketing uninsured digital assets to members, members should be informed that the products offered:

• Are not federal insured
• Are not obligations of the FICU
• Are not guaranteed by the FICU
• Are or may be heavily speculative and volatile
• May have associated fees
• May not allow member recourse
• Are being offered by a third party

These disclosures should be made in writing and in a location and type size that are clear and conspicuous to the member. Oral disclosures should also be made as part of any oral presentation or customer support. In addition, to avoid confusion, third parties should not offer products with a product name that is intentionally similar to a FICU’s name.

Supervisory Considerations

The NCUA recognizes third-party relationships may be valuable to FICUs in facilitating member access to the new and emerging digital asset services currently evolving within the marketplace. However, FICUs are responsible for safeguarding member assets and ensuring sound operations irrespective of whether delivery of services is accomplished internally or through a third-party relationship. Accordingly, when assigning supervisory risk and CAMELS ratings as part of the supervisory process, examiners will evaluate the rigor with which FICUs execute compliance and risk oversight of third-party relationships established to deliver member access to digital asset services.

Documents

Post Exam Survey Samples: All links/PDFs below are password protected/required for opening: June03RegMtg

• Connecticut
• Colorado
• Louisiana
• Pennsylvania

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Related Topics

NASCUS Report Article:

Pilot seeks FCU input on pre-, post-exam requirements

(Sept. 17, 2021) Input from federal credit unions (FCUs) on NCUA’s pre-examination, reporting, and post-examination requirements will be collected through a survey pilot set to launch early next week and administered by the agency’s ombudsman, the agency said in a letter this week. this week.

In the Letter to Federal Credit Unions (LTFCU), NCUA said the survey will allow FCUs to provide timely feedback to the agency while helping to standardize the feedback process. The program is being conducted with FCUs that volunteer to participate; the letter does not apply to federally insured, state-chartered credit unions (FISCUs).

During the pilot, set to run from Sept. 20 through March 31 of next year, FCU CEOs or managers will receive a link to the post-examination survey from the NCUA’s Ombudsman at the conclusion of a regular examination, the agency said. FCUs will have 15 days to submit responses. There will be no survey at the conclusion of a follow-up examination or supervision contact, and credit unions are not required to respond to the survey, it said.

READ MORE

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NCUA Resource: Post-Examination Survey Pilot

To: Federal Credit Unions
Subject: Examination Program
Status: Active

Dear Boards of Directors and Chief Executive Officers:

The NCUA is piloting a new post-examination survey that will allow credit unions to provide timely feedback to the agency while helping to standardize the feedback process.1 Credit union feedback helps the NCUA evaluate the effectiveness of our examination processes, and also improves communication with credit unions.

Credit Union Participation

Beginning September 20, 2021, through March 31, 2022, federal credit union managers or CEOs will receive a link to the post-examination survey from the NCUA’s Ombudsman at the conclusion of a regular examination. Credit unions will have 15 days to submit responses. The survey will not be sent at the conclusion of a follow-up examination or supervision contact. Credit unions are not required to respond to the survey. Participation is optional.

The Ombudsman will administer the collection of survey responses to maintain separation of the survey responses from NCUA staff conducting examination work.2 The Ombudsman is responsible for reviewing survey responses, consolidating data from responses, and reporting the results to NCUA leadership. Survey responses will be collected through SurveyMonkey and will generally not be used to evaluate the results of individual examinations.

READ MORE

21-RA-10 2022 Truth in Lending (Regulation Z) Annual Threshold Adjustments (Credit Cards, HOEPA, and Qualified Mortgages)
December 2021

The  CFPB has published its Truth in Lending (Regulation Z) Annual Threshold Adjustments (for credit cards, HOEPA, & QM). The thresholds adjustments are based on the annual percentage change reflected in the Consumer Price Index (CPI) in effect June 1, 2021. The adjusted thresholds are effective January 1, 2022.

Credit card/Open-end Annual Adjustments

• Minimum Interest Charge Disclosure – For all open-end consumer credit plans under the TILA, the threshold to disclose minimum interest charges will remain unchanged at $1.00.
• Safe Harbor Penalty Fees – For open-end consumer credit plans under the CARD Act amendments to TILA (§ 1026.52(b)(1)(ii)(A)), the adjusted dollar amount for the safe harbor for a first violation penalty fee will increase to $30 for the year 2022. The adjusted dollar amount for the safe harbor for a subsequent violation penalty fee (§ 1026.52(b)(1)(ii)(B)) will increase to $41 for the year 2022.

HOEPA Adjustments

• HOEPA – For HOEPA loans, the adjusted total loan amount threshold for high-cost mortgages for the year 2022 will be $22,969, an increase from $22,052 in 2021. The adjusted points and fees dollar trigger for high-cost mortgages (§ 1026.32(a)(1)(ii)(B)) for the year 2022 will be $1,148, an increase from $1,103 in 2021.

Qualified Mortgages – To determine consumers’ ability to repay mortgage loans, the maximum thresholds for total points and fees for qualified mortgages in 2022 will be:

Qualified Mortgage Amounts 

CFPB-2021-0017: Notice and Request for Comment Regarding the CFPB’s Inquiry into Big Tech Payment Platforms

Summary

On October 21, 2021, the Consumer Financial Protection Bureau (CFPB) ordered six large technology companies operating payment systems in the US to provide information about certain of their business practices.  The information will help the CFPB better understand how these firms use personal payments data and manage data access to users so the Bureau can ensure adequate consumer protection.

The Bureau invites any interested parties, including consumers, small businesses, advocates, financial institutions, investors and experts in privacy, technology, and national security to submit comments to inform the agency’s inquiry.

Comments must be received by December 6, 2021.  The notice and comment request can be found here.

Congress has tasked the Bureau with ensuring that markets for consumer financial products and services are fair, transparent and competitive.  It has authorized the Bureau to require participants in the marketplace to provide information that helps the Bureau monitor risks to consumers and to publish aggregated findings that are in the public interest.  Little is known publicly about how Big Tech companies will exploit their payment platforms.  As a result, the Bureau has published the October 21, 2021 statement from Director Chopra within this notice and is asking for comment on the statement as well as the questions posed within.

The full statement can be accessed via the link to the notice provided above and the questions posed are found below:

• Will big tech companies engage in invasive financial surveillance and combine the data they collect on consumers with their geolocation and browsing data?
• Will they in turn use this data to deepen behavioral advertising, engage in price discrimination, or sell to third parties?
• Will these companies operate their payment platforms in a manner that interferes with fair, transparent, and competitive markets?
• Will the payment platforms be truly neutral, or will they use their scale to extract rents from market participants?
• Will small businesses feel coerced into participating in the payment platforms out of fear of being suppressed or hidden in search or product listings? If these tech companies enter a market that competes with other providers on the platform, will these providers be removed or otherwise disadvantaged?
• What factors will these tech companies use when disqualifying or delisting an individual or business from participating on the platform?
• How will these payment platforms ensure that key consumer protections are adhered to?
• How effectively do they manage complaints, disputes and errors?
• Are they sufficiently staffed to ensure adequate steps are taken to address consumer protection and provide responsive customer service when things go wrong?

The Bureau’s inquiry will help to inform regulators and policymakers about the future of our payments system.  It will also yield insights that may help the Bureau to implement other statutory responsibilities, including any potential rulemaking under Section 1033 of the Dodd Frank Act.

 

How to get started: Select the dropdown preferences based on the section topic and the state(s) of interest,  then press “search.” Once the results pop up, use the “export” or “print” features on the right side to save your search findings.

DISCLAIMER
The NASCUS State System Profile is an online open-content collaborative database; that is, a voluntary association of individuals and groups working to develop a resource of state supervisory information. The structure of this project allows for approved state-specific supervisory editors to alter its content. Please be advised that data found here has not been peer-reviewed by NASCUS staff. That is not to say that you won’t find this to be a valuable and accurate source of information. However, NASCUS cannot guarantee the validity of the information found here. Copyright 2022 National Association of State Credit Union Supervisors (NASCUS)

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LTCU: (21-CU-13) Subordinated Debt Final Rule Effective January 1, 2022 
November 2021

NCUA’s LTCU was issued to reminder to FICUs that the final subordinated debt rule (NASCUS summary here) becomes effective on January 1, 2022. The final rule amends various parts of the NCUA ’s regulations to permit low-income designated credit unions, complex credit unions, and new credit unions to issue subordinated debt for purposes of regulatory capital treatment.

For low-income designated credit unions (LICUs) any secondary capital issuances occurring after January 1, 2022, will be subject to the requirements of the final rule including re-approval pursuant to the subordinated debt rule.

NCUA is considering a rule change that would allow LICUs to issue secondary capital under a plan approved in 2021, irrespective of the date of issuance, provided such issuances are to the United States government or one of its subdivisions. NCUA will likely finalize this rule change before December 31, 2021.

NCUA recommends LICUs planning on submitting a secondary capital plan to take advantage of the current rules do so as soon as possible given the 45-day review period. LICUs may also wish to consider submitting plans pursuant to the subordinated debt rules taking effect on January 1, 2022 to avoid having to resubmit a plan if their submission is not approved prior to that date.

LTCU 21-CU-12 Internal Revenue Service’s Volunteer Income Tax Assistance Program Collaboration Opportunities 

November 2021

Credit unions have until November 15, 2021, to contact the Internal Revenue Service (IRS) to inquire about participating in the IRS’ Volunteer Income Tax Assistance (VITA) program ([email protected]).

The VITA program provides education for consumers on refundable credits, such as the Earned Income Tax Credit (EITC) and the Child Tax Credit (CTC). Credit unions may participate in the VITA program by:

• Promoting the VITA program and eligibility requirements through social media, member statements, and/or hosting links to the VITA Locator Tool, and/or the IRS Free File;
• Providing space and equipment at credit union facilities for members to prepare their own tax returns; and
• Hosting IRS-certified volunteers onsite at the credit union to assist members.

NCUA notes that for credit unions, the benefits of participating in the VITA program include:

• Potential to attract new members,
• Asset and wealth building opportunities for members,
• Greater financial education and financial stability among members,
• Opportunities to partner with other community-based organizations,
• Increased membership benefit offerings/potential increased membership loyalty,
• Continuing professional education credits for qualified VITA-trained volunteers,
• Free income tax preparation software or online access for credit unions and their members.

Credit union interested in participating in VITA program can learn more about the program at IRS Partner and Resource Center and Volunteer Site Coordinator Handbook. Interested credit unions should review their operations and strategic plans to determine if the program is a good fit that credit union.  Grants and other funding resources are available from NCUA and IRS.