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SUMMARY:NASCUS Webinar Series: Using Data and Automation to Strengthen Collections Oversight
DESCRIPTION:Join us on June 25\, 2026\, from 3:00 pm to 4:00 pm EST\nNASCUS is pleased to present the next session in our complimentary member webinar series\, featuring Steve Castagna from AKUVO. \nUsing Data and Automation to Strengthen Collections Oversight \nCollections programs are facing rising delinquency\, changing member behavior\, high expectations for performance and efficiency\, and the dual promise and pressure of AI\, all at once. Regulators must assess not just outcomes\, but how consistently and effectively programs operate and scale under pressure and credit unions need to feel confident in how to respond. \nThis session gives NASCUS members a practical view of how credit unions are using data and automation to improve oversight\, strengthen controls\, and scale operations through changing conditions. Grounded in real-world examples\, we’ll explore how technology supports policy adherence\, audit readiness\, and more consistent decision-making. \nWhat you’ll learn: \n\nHow collection practices are changing to better accommodate fluctuating delinquency\nWhere automation improves consistency\, control\, and scalability\nWhat examiners should expect around documentation and policy alignment\nHow data-driven prioritization helps teams manage volume and respond to changing conditions\nHow data and benchmarking inform performance and oversight\nHow institutions are establishing controls to adopt AI responsibly\n\nAttendance is free as a NASCUS member benefit. Please fill out the form below to participate.\nThis webinar will be recorded. A virtual meeting link will be sent out ahead of the webinar. \n\n\n\n\n\n2026-06-25 Webinar\n\n\n\n\n\n\n\n\n	Are you a NASCUS member\n		*\n	\n						\n					 Yes\, I'm a member\n					\n					 No\,  I'm not a member\n\n	\n	\n\n\n    Name\n        *\n    \n    \n    First\n    \n\n\n    Last\n        *\n    \n    \n    Last\n    \n\n\n    Email\n        *\n    \n    \n    \n    \n\n\n	Phone\n		*\n	\n	\n	\n	\n\n\n	Company/Organization\n		*\n	\n	\n	\n	\n\n\n	Title\n		*\n	\n	\n	\n	\n\n\n    Receive email updates\n        \n    \n    					\n			 I would like to receive email updates regarding future events\n\n    \n    \n\n\n	Captcha\n		\n	\n	\n	\n	\n\n\n	\n\nSubmit\n\n\n\n	\n			\n			\n				If you are human\, leave this field blank.			\n			\n		\n		\n\n\n\n\n\n\n\nGuest Speaker\nSteve Castagna\, AKUVO\nSteve serves as Chief Growth Officer at AKUVO\, where he applies his deep expertise to guide strategic revenue initiatives\, expand partnerships\, and foster organizational growth. Known for his hands-on leadership style\, Steve focuses on building collaborative\, high-performing teams\, and creating a culture rooted in respect\, loyalty\, and shared success. At AKUVO\, he is committed to driving innovation and delivering strategies that help financial institutions adapt\, grow\, and thrive in an evolving market. \nSteve is a seasoned executive with more than 20 years of experience in financial services technology and leadership. He began his career at Akcelerant Software in the early 2000s\, where he helped shape innovative solutions for the industry\, and later spent five years at Temenos\, a global banking software leader\, overseeing Services for North America driving operational excellence.
URL:https://www.nascus.org/event/nascus-webinar-series-using-data-and-automation-to-strengthen-collections-oversight/
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